Description
**Company Description****Job Description** Responsibilities**:- Take new cases and follow up on all active cases- Case documentation- Ensure escalated cases are getting traction- Check mailbox to ensure that:- Previous cases are not reopen/ reopen if needed- Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics- Attend workshops and Q&A sessions if needed- Participate in Pilots- Update all trackers requested by the Team Leads**Qualifications** Requirements**:- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
- Experience on Exchange Online- Experience on SharePoint Online- Managing and troubleshooting Skype for Business Online, Teams and OneDrive- Experience with DirectSyn (AD Connect) setup and configuration- Experience with DNS and how to set up- Knowledge on ADFS- Basic knowledge on PowerShell(basic commands/scripting)- Ability to deploy apps on to Micro...
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