24/7 Global IT Support Specialist – AI-Driven Automation

8145 Mexico - Genesys Telecommunications Laboratories S. de R.L. de C.V. is seeking IT support professionals to deliver 24/7 global technical support. You will troubleshoot hardware, software, and network issues while managing service requests through ITSM tools like ServiceNow.

The ideal candidate will have expertise in both Windows and macOS platforms, and show proficiency in collaboration tools such as Microsoft Teams and Zoom. A technical diploma in IT or a related field is required, along with 2-4 years of relevant experience.