ABC Fitness Bilingual Customer Service Role

Join ABC Fitness as a Bilingual Customer Service Representative, where you’ll focus on delivering top-notch support to French-speaking customers. Engage clients effectively across multiple channels.
This role is key to fostering a seamless customer experience, primarily for our clientele in French-speaking regions such as Quebec. You will resolve inquiries, maintain precise records, and work collaboratively with teams to ensure complex issues are addressed. Your efforts will enhance overall satisfaction and team efficiency.
Key Responsibilities:
• Manage significant inbound interactions via call, email, and chat
• Provide support to customers in French and English
• Create a high-quality customer experience for French clientele
• Document all customer interactions accurately
• Achieve performance metrics consistently
Requirements:
• Bilingual proficiency in French (Quebecois) and English
• Strong verbal and written communication skills
• Ability to prio...