Advanced Technical Support Specialist II

Step into the role of a Technical Support Specialist II, focused on delivering exceptional IT support, problem resolution, and managing audio/visual needs for meetings. Utilize your skills in a dynamic support environment.
This role requires responding to and managing help tickets submitted via ServiceNow, addressing various IT needs including Windows and Microsoft 365 support. You will investigate technical issues and contribute to improving the Knowledge Base, alongside maintaining critical hardware and AV systems. Coordination with other departments is key for effective issue resolution.
Key Responsibilities:
• Manage technical help tickets in ServiceNow
• Provide IT support across various applications
• Investigate and resolve recurring technical issues
• Oversee deployment of IT hardware and equipment
• Support AV setups for client meetings
Requirements:
• Proven experience in IT technical support
• Familiarity with Windows and Microsoft applications<...