Afterhours/Weekend Technical Support Coordinator (Saltillo)

Afterhours/Weekend Technical Support CoordinatorReports To:Customer Support ManagerLocation:Monterrey, MexicoEnvironment:HybridWork ScheduleThis position is full‐time, Thursday through Sunday, and hybrid (in office Thursday and Friday; remote on the weekend).
Coverage is required for the following shifts:Weekdays5:30PM to 2:00AM1:30AM to 10:00AMWeekends9:30AM to 6:00PM5:30PM to 2:00AM1:30AM to 10:00AMResponsibilitiesActively resolve customer‐facing technology‐related issues and inquiries for both Managed and Technology‐only accounts within Redwood.Serve as an additional administrative and/or technical resource on active project implementations.Learn on the fly and immerse yourself in a program designed to acquire and develop skills needed for continued growth within the team.Communicate with both internal and external customers and resources.Respond to issue requests, notifications, and inquiries within specified time requirements.Investigate and resolve issues and inquiries, pr...