Agent Experience Analyst

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top‑up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

About This Role

The Agent Experience Analyst works with the organization to find areas where performance or processes can be improved and helps develop strategies to stay competitive.

Roles & Responsibilities

• Evaluating agent’s needs, internal workflows, and business processes
• Overseeing detailed business analysis and process reengineering tasks/projects
• Collaborating with business and IT leaders to create new process designs
• In...