Agile Service Delivery Manager

Job Description:

Position Overview:
We are seeking a dynamic and experienced Agile Service Delivery Manager who will also serve as a Project Manager to lead the delivery of high-impact technology services and key strategic initiatives. This hybrid role is responsible for ensuring the successful execution of agile service delivery practices while managing cross-functional projects from initiation to completion. The ideal candidate will be a strategic thinker, a strong communicator, and a proactive leader with a passion for continuous improvement and customer satisfaction.

Key Responsibilities:
1. Service Delivery Management / Scrum Master (70%)
• Lead and manage end-to-end service delivery across agile teams, ensuring alignment with business goals and customer expectations.
• Oversee daily operations, including incident, problem, and change management, while monitoring service performance metrics and driving continuous improvement initiatives.
• Collab...