Full-time

Ai-Powered Learning Innovation Lead

Posted by Zendesk Group • June 05, 2026

📍 xico, veracruz, Mexico
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Description

Zendesk Group in Mexico City is seeking a Learning Innovation Specialist to transform customer education through AI-powered personalization and gamification.
This role will lead strategic planning with various teams to design adaptive learning experiences that engage diverse global audiences.
The ideal candidate will have over 4 years of experience in customer education, a strong innovation mindset, and excellent communication skills.
A hybrid workspace is available, balancing onsite and remote work.
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