Analyst, ERP Systems

Vacancy Status

Replacement

Role Responsibilities

Support & Ticket Management (Yardi and Other Systems)

• Serve as a primary contact for Yardi-related inquiries and issues, as well as general tickets for other ERP systems.
• Troubleshoot and resolve technical or functional problems, escalating complex issues to senior team members as needed.
• Prioritize support tickets based on impact, urgency, and user volume.
• Maintain detailed documentation of reported issues, resolutions, and any process changes.

System Administration & Maintenance

• Conduct regular checks, data validations, and quality control measures to ensure efficient operations of Yardi and additional business applications.
• Collaborate with IT and relevant stakeholders to plan and implement system upgrades, patches, or new modules with minimal disruption.
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