Analyste des recouvrements (bilingue) / Bilingual Collections Analyst

Opportunity

Reporting into the Collections Supervisor, the Collections Analyst is responsible for the recovery and reconciliation of AR balances, and effectively minimizing risk and exposure associated with the customer portfolio assigned. The role aligns customer payment behaviour with terms of sale, maintains strong customer relationships, ensures timely invoice payment, resolves billing issues, maintains accurate records, and supports the overall cash flow and financial health of the company.

Responsibilities

• Proactively manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms.
• Contact customers via phone/email to secure payment on overdue invoices.
• Resolve billing discrepancies and disputes with Sales, Customer Service, Operations, and Billing.
• Partner with the Cash Applications team to resolve unapplied or misapplied payme...