Andaz Ottawa Front Office Leadership Role

Step into a leadership role at Andaz Ottawa as a Front Office Supervisor. Your guidance will enhance guest experiences while managing a dedicated front desk team.

In this supervisory position, you will collaborate with team members to ensure top-notch service from pre-arrival to departure. You’ll lead the front desk, handle guest requests, and assist with billing and inventory tasks. Strong communication and leadership skills will ensure efficient operations during busy shifts.

Key Responsibilities:
• Lead front desk operations and support desk hosts
• Maintain accuracy in daily operational checklists
• Process guest requests and email inquiries
• Help team members learn about luxury and loyalty programs
• Hold team accountable through coaching and feedback

Requirements:
• Valid work authorization for Canada
• Familiarity with Hyatt systems such as Opera preferred
• Excellent organizational and custo...