Description
Join Esri Canada as an Assessment Solutions Consultant, providing advanced support for GAMA users. Focus on optimizing customer experience through timely issue resolution and expert guidance.
In this remote role, you will be responsible for Tier 2 customer support in Esri Canada’s Assessment department. Your experience in troubleshooting technical issues will allow you to enhance operational efficiency and contribute to improving service delivery. Collaborate with multiple teams to escalate issues and support enhancements effectively.
Key Responsibilities:
• Deliver Tier 2 customer support for GAMA
• Troubleshoot and resolve escalated technical issues
• Document support cases accurately in Salesforce
• Work with cross-functional teams for issue escalation
• Assist in developing support documentation and resources
Requirements:
• 3+ years in technical support or service desk
• Experience in SaaS or enterpri...
In this remote role, you will be responsible for Tier 2 customer support in Esri Canada’s Assessment department. Your experience in troubleshooting technical issues will allow you to enhance operational efficiency and contribute to improving service delivery. Collaborate with multiple teams to escalate issues and support enhancements effectively.
Key Responsibilities:
• Deliver Tier 2 customer support for GAMA
• Troubleshoot and resolve escalated technical issues
• Document support cases accurately in Salesforce
• Work with cross-functional teams for issue escalation
• Assist in developing support documentation and resources
Requirements:
• 3+ years in technical support or service desk
• Experience in SaaS or enterpri...
Ready to Seal the Deal?
Submit your application today and take the next step in your career with Esri Canada.
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