Asset Management Specialist

**Job Summary**
- This role is responsible for collaborating with various teams to manage customers IT assets, resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience.
The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions.
The role includes interacting with customers and contributing to department goals through recommendations for efficiency improvements.
**Responsibilities**
- Collaborates directly with technical support engineers, service delivery manager and customer coordinator, fostering a cohesive team approach.
- Keeps meticulous track of open tickets, ensuring timely resolutions across the organization, and proactively communicating progress.
- Assumes responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.