Description
Job Description
Job Description
+ Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.)
+ Provides direction and guidance to the team members and recognizes and recommends areas for improvement
+ Coordinates work activities to achieve the volume expected to meet operational requirements
+ Responsible for the adherence of organizational policies and procedures
+ Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements
+ Undertake business projects and initiatives, when required
+ Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned
Job Requirements
+ Bachelor degree with over 3 years’ experience in insurance/financial services industry and/or cal...
Job Description
+ Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.)
+ Provides direction and guidance to the team members and recognizes and recommends areas for improvement
+ Coordinates work activities to achieve the volume expected to meet operational requirements
+ Responsible for the adherence of organizational policies and procedures
+ Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements
+ Undertake business projects and initiatives, when required
+ Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned
Job Requirements
+ Bachelor degree with over 3 years’ experience in insurance/financial services industry and/or cal...
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