Full time

Assistant Manager, Operations Solutions

Posted by HK4 Cigna Worldwide General Insurance Company Limited • June 07, 2026

📍 Hong Kong, Kowloon, Hong Kong

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Description

Job Responsibilities:
Change Management
Manage projects in improving operation efficiency and enhancing customer experience independently
Look into business needs of different BUs and re-examine and re-design operation processes to achieve scalability and efficiency
Work closely with BUs, internal and external IT vendors to manage the end-to-end process of system enhancement including user requirements/stories gathering, UAT, and post-implementation support/bug-fix
Ensure projects are progressing in a timely manner and fit in resource plans well
Vendor Management
Liaise with external vendors who support new initiatives (e.g. external consultants/technical vendors) and define service scope and timeline
Monitor vendors’ performance and progress to ensure spending and lead time follow project plan
Identify potential vendor delivery issues (progress/cost/capability) and escalate to management/stakeho...
            

Job Details

Location Hong Kong, Kowloon
Job Type Full time
Category Operations Specialties Managers
Posted June 07, 2026
Deadline July 17, 2026

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