Description
**Guest Experience & Service Excellence**
+ Ensure all guests receive a warm, professional, and memorable arrival, stay, and departure experience.
+ Maintain high levels of guest satisfaction by promptly addressing guest concerns, requests, and service recovery situations.
+ Actively engage with VIPs, IHG One Rewards members, airline crews, corporate guests, and long-stay guests.
+ Monitor guest feedback, online reviews, and guest satisfaction scores, implementing improvement plans where necessary.
+ Ensure compliance with Crowne Plaza and IHG brand service standards.
**Front Office Operations**
+ Assist in the management of all Front Office functions including:
+ Front Desk
+ Guest Relations
+ Concierge Services
+ Bell Services
+ Airport Representative and Transportation Coordination
+ Club Lounge operations (if applicable)
+ Ensure smooth shift operations and effective communication between shifts.
+ Support room inventor...
+ Ensure all guests receive a warm, professional, and memorable arrival, stay, and departure experience.
+ Maintain high levels of guest satisfaction by promptly addressing guest concerns, requests, and service recovery situations.
+ Actively engage with VIPs, IHG One Rewards members, airline crews, corporate guests, and long-stay guests.
+ Monitor guest feedback, online reviews, and guest satisfaction scores, implementing improvement plans where necessary.
+ Ensure compliance with Crowne Plaza and IHG brand service standards.
**Front Office Operations**
+ Assist in the management of all Front Office functions including:
+ Front Desk
+ Guest Relations
+ Concierge Services
+ Bell Services
+ Airport Representative and Transportation Coordination
+ Club Lounge operations (if applicable)
+ Ensure smooth shift operations and effective communication between shifts.
+ Support room inventor...
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