Assistant Team Leader / Team Leader

Position Overview

The Assistant Team Leader / Team Leader provides support to the management team in executing and overseeing the daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment. This role involves assisting in the supervision and training of store associates, handling customer inquiries and complaints, and helping to meet sales targets.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Manage store merchandising, shelf stocking, and unboxing daily shipments.
• Ensure excellent customer service standards are met.
• Conduct manager on duty tasks, ensuring daily breaks, time and attendance are taken.
• Implement and maintain visual merchandising standards based on company strategy.
• Address customer complaints and resolve issues promptly.
• Ensure store safety and cleanliness standards are...