Assoc, Hr Ops

Role Responsibilities:- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing, and corrections.
- Support the subject matter expert (SME) for all policies and procedures.
- Ensure data integrity through audits of the HR Information System.
- Update and analyze work process design and flow for policies and procedures.
- Provide policy interpretation recommendations.
- Create and present training presentations.
- Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.
- Serve as an employee and customer advocate.
- Identify and drive process improvements, quality and compliance across the function.
- Analyze data issues and provide Root Cause Analysis in problem resolution.
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