Associate Director for Community Experience at MNjcc

Join the Miles Nadal JCC in Toronto as the Associate Director for Membership & Community Experience. This in-person, full-time role champions member engagement and operational success.
Reporting to the Chief Experience Officer, you will manage the Membership and Community Experience teams while striving for high standards in customer service. Your responsibilities will include creating strategies for member acquisition, fostering teamwork, and ensuring the financial health of the MNjcc's fitness center. A background in business and community engagement is essential for applicants.
Key Responsibilities:
• Provide hands-on leadership to Membership Experience teams
• Develop and evaluate member retention strategies
• Facilitate cross-department communication and training
• Ensure a consistent, high-quality customer experience
• Coordinate budgeting and performance metrics efforts
Requirements:
• 7+ years of experience in service or membership roles
• Strong b...