Associate Offline Product Agent

**City**: Monterrey**Department**: Operations**Recruiter**: Angel K. TaylorAt Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
**About the Role**:- **Process orders** for SIM cards, WiFi routers, and other offline products while ensuring timely delivery- **Investigate and resolve** quality issues related to SIMs and WiFi to improve customer satisfaction- **Collaborate internally** with Operations and technical experts to align on solutions- **Work externally** with telecom carriers, WiFi router providers, and other suppliers- **Draft reports** based on business needs and contribute to creative problem-solving- **Identify opportunities** to enhance product performance and customer experience- **Ensure compliance** with company policies, safety regulations, and government requirements**About You**:- At least two (2) years' professional experience wo...