Associate Principal, CX Application Strategy

Role Overview

We are seeking an agile, forward-thinking Associate Principal, CX Application Strategist, to drive digital and AI transformation initiatives across our global contact center operations.

Location & Flexibility

Option to work in Hybrid capacity based out of Vancouver, BC, or Remote within Canada.

Responsibilities

• Bridge Strategy & Technology: Act as a strategic bridge between business goals and AI capabilities, defining UX features, AI agent‑assist tools, and the success metrics for modern deployments.
• Strategic Prototyping: Move clients beyond theoretical frameworks by designing AI‑driven CX strategies and advising on pilot programs and implementation readiness.
• Build Business Cases: Partner with Product, CCaaS, and Data & AI teams to design high‑level architecture visions and build functional, strategic business cases for both modern AI tools and foundational contact center tech.
• Drive...