Associate, Quality Customer Service

About The RoleThe Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers.Responsibilities include extensive customer contact, problem‐solving, and analyzing customer information, reviewing business procedures, making recommendations, handling warranty claims, customer payments, service requests, and parts order entry.What You Will DoMaintain daily communications with customers as directed, to ensure successful case resolution and proper follow‐up leading to customer satisfaction.Proactively communicate with customers regarding the status of their orders and repairs.Organize and prioritize requests.Effectively communicate return and repair procedures to customers.Effectively and accurately provide product warranty information across multiple HARMAN brands to internal and external customers.Coordinate with Technical Support to create RMAs received via phone, email, or website.Direct requests and unresolved issues to the des...