Associate Specialist, Customer Service

Overview:
- Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.
- Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling.
**Responsibilities**:
- Ensure perfect order fulfillment of orders and resolve issues as required.
- Work closely with sales management for billing adjustments.
- Key transactional contact for customers.
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- Update customer master information in SAP.
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- Process billing related adjustments (e.g. returns, credit/debits).
- Document and follow up of internal and external complaints.
- Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
Qualifications:
- College/university degree.
- Fluent English.
- SAP knowledge is an advantage.
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