Automotive Service Writer

Your ability of efficiently working with the customers and technicians is a great fit for Canadian Tire- North Saanich. The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Work to do:

• Customer Service and greeting customers
• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Understands customer needs and provides them with a complete solution.
• Manages customer concerns and problems promptly.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.
• Opening/closing work orders and writing estimates
• ...