Aviva's Senior Service Manager Role

Step into a pivotal role at Aviva Canada as a Senior Service Manager. Focus on delivering top-notch customer retention strategies and high-quality service in a hybrid working environment.
This integral position involves leading efforts to improve customer service experiences throughout the PCI Agency. You will be tasked with creating seamless interactions for customers, responding to complaints swiftly, and enhancing retention strategies through data-driven insights. Simultaneously, you will develop team capabilities to ensure consistent service excellence across all touchpoints.
Key Responsibilities:
• Manage retention strategies, including renewal and cancellation prevention
• Ensure excellence in service delivery across multiple channels
• Oversee the complaint management process for timely resolutions
• Partner with other departments to address service challenges
• Enhance training programs for frontline team leaders
Requirements:
• Proven leadership in s...