Description
Explore a rewarding career as a B2B Customer Service Agent in the Optics Division, located in Montreal. This role combines a hybrid work model with the opportunity to engage with a professional client base.
As a B2B Customer Service Representative, you are essential in managing relationships with opticians and field sales representatives. Your expertise will allow you to handle orders, solve technical challenges, and manage return processes effectively. Working collaboratively with logistics and sales teams will enhance client satisfaction and operational efficiency.
Key Responsibilities:
• Develop strong client relationships with opticians
• Communicate effectively through multiple channels
• Process orders and troubleshoot technical problems
• Manage returns and warranty claims with suppliers
• Work collaboratively with logistics and sales departments
Requirements:
• Must be bilingual: French and English
• Experience in customer service; optics experienc...
As a B2B Customer Service Representative, you are essential in managing relationships with opticians and field sales representatives. Your expertise will allow you to handle orders, solve technical challenges, and manage return processes effectively. Working collaboratively with logistics and sales teams will enhance client satisfaction and operational efficiency.
Key Responsibilities:
• Develop strong client relationships with opticians
• Communicate effectively through multiple channels
• Process orders and troubleshoot technical problems
• Manage returns and warranty claims with suppliers
• Work collaboratively with logistics and sales departments
Requirements:
• Must be bilingual: French and English
• Experience in customer service; optics experienc...
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