Back Office Customer Services I Zona Río (Tijuana)

The functions of the Back Office Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience.

Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.

This is not a Call Center, is a Distribution center with serviceoffices in Zona Rio in Tijuana.

• Answer emails, chats, Facebook msg's, written questions from customers & retailers.
• Enter customer orders (solve/get answers to ambiguities) in ERP / CRM software.
• Confirm order shipping date, location, time for delivery, and other inquiries, regarding his order.
• Write proform invoices.
• Communicate discrepancies with customer order (credit, MOQ, price, locations, number of products).
• Make sure orders are shipped; if not verify why and when it will ship.