Banamex Service Supervisor Contact Center Priority

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function.
The overall objective is to ensure accurate reporting and compliance across all product lines.
Responsibilities
Design and analyze moderately complex reports to satisfy management requirements
Write specifications for new report programs, spreadsheets and other devices to produce reports
Develop and prepare reports and records relating to a particular project
Provide basic assistance within a specific section of the company's customer service function
Develop and maintain working knowledge of industry practices and standards
Recommend appropriate actions to resolve identified problems, as needed
Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
Appr...