Benefits Partner (Partenaire, Avantages sociaux) - Remote

Benefits Partner – this role is responsible for answering questions from employees and retirees, providing administrative and technical support. Remote work, reporting to the Retirement Team Leader, Canada.

Key Responsibilities

• Respond to requests regarding Canadian benefits, such as group benefits, retirement, EAP, policies, etc.
• Assist and educate employees with claim issues, plan provisions and changes.
• Follow‑up for life insurance payment requests.
• Request premium payments from inactive and retired employees.
• Support the monthly process for check deposits.
• Assist in payment and reconciling of invoices.
• Review PPG communications and Summary Plan Descriptions and offer recommendations based on benefits knowledge and overall employee experience.
• Participate in the review of benefits operational processes and update materials.