Benefits Specialist (Bogotá)

Job Title: Benefits Sales Support Specialist

Responsibilities

• Provide daily support for the Benefits Administration team by actively monitoring and responding to employee inquiries via the department's Zoom phone queue.
• Prepare Open Enrollment (OE) workbooks and support the execution of all OE tasks and responsibilities as assigned.
• Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims, and assist with claims resolution, plan changes, and enrollment updates with benefit carriers.
• Ensure all employee benefit enrollments and payroll deductions are entered accurately and in a timely manner.
• Set up and maintain employee deductions and employer contributions within the payroll system to align with benefit elections. Resolve urgent payroll deduction discrepancies.
• Accurately process qualifying life events (QLEs) in accordance with plan guidelines and company policy.
• P...