Bilingual Client Relations Specialist

Join GreenShield Health as a Bilingual Client Relations Specialist, where communication is key. This role focuses on enhancing client relationships and supporting onboarding processes.
You will report to the Director, Partnerships, working closely with account managers. Your role involves managing inquiries, educating clients about our services, and identifying process improvement opportunities. The ideal candidate has a solid experience in healthcare services and strong bilingual communication skills in English and French.
Key Responsibilities:
• Serve as liaison with clients and market intermediaries
• Resolve client questions and service issues
• Lead onboarding sessions for new clients
• Attend and contribute to client-related meetings
• Assist in implementing plan changes and terminations
Requirements:
• 2+ years in healthcare or related field
• Excellent verbal and written skills in French and English
• Strong relationship-building abilities
• ...