Bilingual Client Service Specialist , AdminAdvantage

Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions.

Client Service Specialist (Service Owner)

As a client service specialist (service owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits.

Position Responsibilities

• Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
• Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
• Monitor c...