Bilingual Client Service Specialist - Hybrid

Elevate your career at Manulife as a Bilingual Client Service Specialist in Montreal, Quebec. Manage client benefits with a focus on exceptional service and innovative solutions.
In this hybrid role, you'll take ownership of the client benefits administration experience while fostering strong relationships with stakeholders. Your expertise in both French and English will help ensure client needs are met effectively. Expect to lead initiatives aimed at enhancing client satisfaction, all while managing competing priorities in a dynamic environment.
Key Responsibilities:
• Own end-to-end benefits administration experience
• Act as primary contact for service-related queries
• Monitor milestones and lead efficiency improvement initiatives
• Collaborate with cross-functional teams on service enhancements
• Manage incident resolution and client communication
Requirements:
• Experience in financial services or insurance industry
• Fully bilingual in French and En...