Bilingual Client Success Representative

Join LGM Financial Services as a Bilingual Client Success Representative in Laval, QC and drive exceptional customer experiences. Support clients and partners with effective problem-solving and relationship-building.
You will play a critical role in ensuring customer satisfaction through various channels. This bilingual position requires a dynamic individual passionate about client success, with a strong focus on teamwork and continuous improvement. Leverage your experience in customer service to enhance operational success.
Key Responsibilities:
• Offer exceptional support to customers via various communication channels
• Monitor support performance metrics diligently
• Maintain comprehensive knowledge of LGM products
• Collaborate with teams to ensure swift issue resolution
• Encourage use of self-service tools among clients
Requirements:
• Proficient in both French and English
• Over 2 years in a contact center role
• More than 3 years in customer se...