Bilingual Client Transactions Service Associate

What is the opportunity?

The overall purpose of this role is to act as a central point of contact and relationship manager to Dominion Securities (DS) Front Office personnel as it pertains to Operations matters. The successful incumbent will be a point of escalation for service quality and problem resolution, operational inquiries, and issues/opportunities management. Working as a Center of Excellence to the business, the Associate will liaise with the various operations’ processing centers‑of‑excellence to research and investigate inquiries and issues, resolve concerns and champion business requests to ensure a seamless operations service experience.

What will you do?

• Subject Matter Expert for service escalation and problem resolution, utilizing extensive procedural knowledge and technical expertise of group functions for resolution and understanding the full impact of the end‑to‑end process on sales, DS service cycle/client experience, and Cana...