Bilingual Customer Care Coordinator - ParaMed

Elevate your career as a Bilingual Customer Care Coordinator with ParaMed in Ottawa, Ontario. Provide essential care coordination and exceptional customer service in both English and French.

In this full-time role, you will be the primary liaison for clients and field staff. Your responsibilities include coordinating care requests, managing schedules, and responding courteously to various communications. Ideal candidates will possess strong computer skills and superior customer service abilities, while showing compassion towards patients and families.

Key Responsibilities:
• Assign staff to patients based on scheduling needs
• Build patient care schedules efficiently
• Update employee and patient data within the system
• Respond professionally to client communications
• Document all interactions accurately

Requirements:
• One year of administrative experience preferred
• Scheduling experience is an asset