Bilingual Customer Care Specialist Remote

Elevate your career as a Bilingual Customer Care Specialist with CNIB, contributing to impactful customer service from the comfort of your home. Help customers navigate sight loss while promoting accessible services through various contact channels.
This full-time remote role positions you as the primary contact for CNIB, aiding individuals with inquiries via phone, email, and more. You will introduce customers to vital programs, process donations, and offer guidance on SmartLife products. Your ability to resolve conflicts and provide emotional support will have a direct impact on our clients.
Key Responsibilities:
• Assist customers through inbound and outbound inquiries
• Educate callers about Vision Loss Rehabilitation Canada’s services
• Process donations and inform potential donors on fundraising events
• Support CELA patrons with accessible library services
• Maintain data integrity and quality standards
Requirements:
• Fluency in English; French is an ...