Bilingual Customer Experience Specialist | Spécialiste Bilingue de l'expérience Client – Contra[...]

Bilingual Customer Experience Specialist – 18‑Month Contract, Techtronic Industries Inc. (Milwaukee®) – 9701 Boulevard Métropolitain E, Montreal, QC H1J3C1 (Canada) – E1

Position Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best‑in‑class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organisation, enthusiasm, a team‑player mentality, and a drive to win.

What You Will Do

• Provide support and build solid relationships with our customers and sales team.
• Perform accurate on‑time order entry with a 24‑hour turnaround time.
• Own your order. Make sure it is precise in terms of products and prices.
• Inform customers by e‑mail of order information, such as order number, unit prices, inventory level, shi...