Full time

Bilingual Customer Service Agent

Posted by 0000050007 Royal Bank of Canada • March 23, 2026

📍 Burlington, Ontario, Canada
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Description

Job Description

Fluency in both English and French is required for this position. What is the opportunity?​As a Portfolio Administration Team, you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.What will you do?
  • Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services

  • Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support...

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