Bilingual Customer Service Agent (Fluent in French or Spanish, and English)

• Compensation Range: $50,000-$60,000
• Vacancy Status: This job posting is for an existing vacancy.
• Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of our hiring process. Human recruiters review all results.

Bilingual Customer Service Agent (Fluent in French or Spanish, and English)

Summary:

The Bilingual Customer service agent role will report directly to the Resolutions Team Manager. This role will be responsible for ensuring the accurate and timely completion of appraisal request by providing superior customer service to NAS lenders, brokers and appraisers alike. As part of a high-volume team, the Resolution 1 Agent will ensure lenders and appraisers are kept up to date and each request meets all Service-Level-Agreements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties a...