Full-time

Bilingual Customer Service Chat Agent (English/Spanish) Mexico City, Mexico City

Posted by Percepta • May 27, 2026

📍 Mexico City, Federal District, Mexico

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Description

At Percepta, we bring first-class service across each market we support. As a Bilingual Customer Service Chat Agent (English/Spanish) working remote you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Ability to maneuver effortlessly through chat to provide the customer with prompt, courteous and accurate information including: 
Reflects accurate responses to customer inquiries through instant messaging software and utilizes all available resources to support resolution.
Makes outbound calls to dealerships as needed to assist with customer inquiries or case resolution.
Researches and determines appropriate actions in accordance with established policies, procedures, dealer or regional feedback, and job aids.
Responsible for meeting all individual performance objectives, including customer satisfaction, issue res...
            

Job Details

Location Mexico City, Federal District
Job Type Full-time
Category Information and Record Clerks
Posted May 27, 2026
Deadline July 06, 2026

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