Bilingual Customer Service Representative

**Bilingual Customer Service Representative - Manufacturing**We are looking for a **Customer Service Representative with advanced English skills** to support both national and international clients in a dynamic manufacturing environment.This role is key to maintaining strong customer relationships by ensuring accurate order processing, clear communication, and timely follow-up on customer requests.Key Responsibilities- Serve as the **primary contact for assigned customer accounts**.
- Process and follow up on **customer orders and requisitions**.
- Coordinate with internal departments including **production, planning, purchasing, warehouse, quality, logistics, and import/export**.
- Provide customers with updates on **order status, delivery schedules, shipments, and production timelines**.
- Receive and manage **customer complaints**, ensuring proper follow-up and resolution.
- Prepare reports and communicate feedback to internal teams to support continuous impro...