Bilingual Customer Service Representative| On-Site | Medellín, El Poblado

At RAM BPO, we support international clients who expect fast, accurate, and professional service — every single interaction. We’re hiring Bilingual CSRs based in Medellín who are serious about quality, comfortable in high-volume environments, and ready to represent global brands with confidence from our El Poblado office.

If you're fluent in both Spanish and English, have real customer service experience, and want a stable on-site role in one of Medellín's best locations — this is worth your time.

What You’ll Do

• Handle inbound and/or outbound customer interactions via phone, email, chat, or ticketing systems — professionally and efficiently
• Resolve customer inquiries, complaints, and service requests with a focus on first-contact resolution
• Accurately document all interactions in CRM or ticketing platforms (no shortcuts, no missing fields)
• Escalate complex or sensitive issues following established proto...