Bilingual Customer Service Representative

We are currently hiring a bilingual Customer Service Representativefor our client - a global scaled biopharmaceutical company. This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationships. It is a 12-month contract with possibility for extension - based on performance and business needs working hybrid in the GTA. If you thrive in a fast-paced, collaborative environment and enjoy problem-solving, this role is for you!

Responsibilities

• Handle incoming calls and emails professionally, ensuring timely resolutions for customers and Sales Representatives.
• Provide specialized account and order management, including verification, processing, tracking, and issue resolution.
• Maintain and monitor shared inboxes, ensuring prompt action on orders and customer requests.
• Support new customers and those using our online ordering portal.
• Proactively follow up with c...