Bilingual Customer Support Coordinator at Skillsoft

Support customer inquiries as a Bilingual Product Support Coordinator at Skillsoft in Canada. This role requires exceptional communication skills in both English and Spanish.
As part of the Skillsoft team, you will be responsible for managing and responding to client requests through live help, phone, and email. Your role includes understanding customer service tools, compiling reports, and staying updated on curriculum changes. Attention to service level agreements and product knowledge will be crucial for your success.
Key Responsibilities:
• Use Customer Service tools proficiently
• Answer all client communications efficiently
• Produce requested customer reports
• Stay current with course offerings and changes
• Familiarize yourself with key Skillsoft products
Requirements:
• 1+ years in Product Support or e-business Customer Service
• Excellent verbal/written skills in English and Spanish
• Competence in Microsoft Office suite
• Knowledge of web...