Bilingual Emergency Response Agent

Provide critical client support as a Bilingual Emergency Response Customer Support Agent. Your expertise will shine in handling urgent restoration requests and managing communications during emergencies.
In this full-time role, you will utilize your bilingual skills in English and French to assist clients effectively. You’ll manage restoration requests through calls and emails, while maintaining detailed electronic records of damages. This position requires strong problem-solving abilities to coordinate emergency responses and manage client complaints in a fast-paced environment.
Key Responsibilities:
• Assist clients with urgent restoration requests via phone and email
• Create detailed electronic records for material damages
• Maintain timely communications with stakeholders
• Coordinate emergency response services for clients
• Manage and resolve client complaints efficiently
Requirements:
• Bilingual in English and French, both spoken and written
• Min...