Bilingual (English/Spanish) Customer Care Representative

About Us The Vanguard Insurance Agency is a highly respected, independent, and fast-growing insurance agenc. We specialize in both personal and commercial lines and are known for our five-star service and strong client relationships (check out our Google reviews). We are not a traditional insurance agency—we are progressive, growth-minded, and team-oriented. Our success comes from collaboration between account managers and our service team, and we are expanding our Monterrey office to support that growth. The Role As a Customer Service Representative , you will support our U.based account managers by handling client service requests, scheduling policy review calls, and ensuring an exceptional customer experience. This is an on-site role and requires full professional fluency in English . Deliver high-quality customer service by actively listening and resolving client questions and concerns. Support cross-selling and retention efforts through proactive service. Fluent English (C1, C2, o...