Bilingual FR / EN - Desktop Support-Windows Operating System

Req ID :

Bilingual FR / EN - Desktop Support-Windows Operating System with Air Canada through NTT Data job# .

Offered as a 1-year Fixed Term, onsite position, in West, Saint-Laurent, QC Canada with possible extension.

Description du poste

Ce poste consiste à fournir un support sur site aux utilisateurs finaux pour la gestion des tickets et des incidents chez un client. Le ou la technicien(ne) est responsable de la prise en charge complète des problèmes jusqu’à leur résolution.

Position Overview

• Individuals have well-rounded knowledge of the policies and procedures for their work area.
• Work requires discretion and independent judgment for non-routine matters, though mostly routine.
• May make policy recommendations and serve as escalation point for less experienced team members.
• Perform troubleshooting, parts replacement, system upgrades, deployment and ...