Bilingual FR/EN Contact Center Representative, Loss Prevention

Work Location

Location: Montréal, Quebec, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

Annual salary: $47,200 - $66,600 CAD

Job Description

Department Overview: Fraud Loss Prevention Contact Centre, delivering support 24/7 to over 27 million TD customers.

What You’ll Do

• Assist inbound callers with account inquiries, provide advice, and recommend TD products or services.
• Deliver legendary customer service, ensuring each caller receives the right solutions for their banking needs.
• Resolve customer inquiries at the first point of contact, using empathy and skilled communication.
• Meet performance objectives: customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Participate in ongoing training and coaching to grow professi...