The Role
As an energetic, self-driven individual you will:
Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangementsWork with homeowners to prevent future arrearsResolve homeowner inquiries pertaining to:Lapsed Home InsuranceCondominium and Tax ArrearsShortfalls at Payout Handle Inbound Calls and Emails to Resolve Mortgage Arrears
Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgagesNegotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrearsMaintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and effi...